FREQUENTLY ASKED QUESTIONS
Frequently Asked Questions
EXCHANGE AND REPLACEMENTS
Please be advised that customer pays the return shipping fee on exchanges and refunds. The USPS has the best rates in our experience, but you can ship back the item to any way you like as long as it has tracking number to protect our interest.
We do offer item exchanges, refunds and order cancellations.
Customer is eligible for exchanges within 30 days upon receipt of the package shown on the tracking number that we provide. Item/s must be unworn, unwashed, and must be in the original packaging. You may reach our email support how we can better assist you.
Please be advised that you need to provide a tracking number for us to be able to process exchange and replacement.
Returns will not be accepted if you do not first obtain a Return Merchandise Authorization (RMA) from [email protected]
Please see the refunds page for more info.
How do I return an item?
Our customer service representatives will walk you through the process.
We are human and do make mistake but rest assured that we will always take care of you the best that we can.
After receiving your order, we conduct quality control checks and testing in order to ensure product quality prior to shipment.
Orders typically take up to 2-5 business days to process before they ship – excluding weekends and holidays. During the holidays, processing times may take up to 7-10 days.
We can cancel the order as long as the item has not been shipped. However, we want to let you know that if we cancel an order we will deduct a 15% fee to cover up the processing fee from our merchant.
Please be advised to return back the item within timeframe, we deduct charges base on the date you sent back the item by shipper's acceptance of item.
Be reminded that if you want an item exchange and/or refund please return back the item at our Return Mailing Address. Please email our support for further details.
Our 100% 60-Day Money Back Guarantee
What if I don't receive my item? Do you guarantee delivery?
We offer a 100% 60-Day Money Back Guarantee of every item! If you do not receive your order or you are not satisfied for any reason, simply contact us at [email protected] and we will get you taken care of!